I’ve written about Zappos.com before. The company’s customer service has become legendary. Building the type of culture that can support great customer service isn’t easy. Developing the right corporate culture and hiring the right team members is one of the biggest issues we face at ThinkCash. There is a great story by Bill Taylor outlining one of the methods Zappos uses – they pay new employees to quit.
After a very demanding 1-week training period, Zappos offers new hires a $1,000 bonus to quit. Approximately 10% of new hires take the bonus, but the $1,000 is small investment to “weed out” the new hires that have the level of commitment necessary to succeed. I love companies that are willing to do smart things that seemingly fly in face of convention.